Exchange & Return Policy

At NOORIVA, customer satisfaction is our first priority. Please read this carefully.

*1. 7 Days Easy Exchange:*
We offer 7 days easy exchange. If you receive a wrong item, size issue, or fabric defect, you can exchange it within 7 days of delivery.

*2. Conditions for Exchange:*
- Product must be Unwashed, Unworn, Unused.
- Must be in original packing with all tags.
- You must share unboxing video as proof in case of defect/wrong item.
- For change of mind (color doesn't suit), customer will pay return delivery charges.

*3. What is NOT Exchangeable:*
- Sale / Discounted items are not exchangeable.
- Products without unboxing video for damage claim will not be entertained.
- Slight color variation can occur due to light/camera - This is not a defect.

*4. How to Claim Exchange:*
WhatsApp us at 03354457679 with your Order Number + Issue Video within 7 days. Our team will guide you.

*5. Shipping & Delivery:*
- Delivery Time: 3-4 Working Days All Over Pakistan.
- Free Delivery All Over Pakistan
- We ship via Leopards, TCS & M&P.

*6. Refunds:*
We do not offer cash refunds. Only Exchange or Store Credit. If parcel is lost by courier, full payment will be refunded via Easypaisa/JazzCash/Bank Transfer within 7 days.

*Contact for Exchange:*
Email: noorivabloom@gmail.com
WhatsApp: 03354457679